Guide to Rental Agreement

貸渡約款  

Chapter 1 General Provisions 

Article 1 (Application of These Terms) 

1. The lessor (the “Company”) shall rent a rental vehicle (the “Vehicle”) to the renter (the “Renter”), and the Renter shall rent it, in accordance with these rental terms (the “Terms”). Matters not provided for in the Terms shall be governed by applicable laws or general custom. 

2. The Company may agree to special provisions that do not conflict with the purpose of the Terms, laws, administrative notices or general custom. Any such special provisions shall take precedence over the Terms.   

Chapter 2 Reservations 

Article 2 (Reservation Requests) 

1. After agreeing to the Terms and the Company’s rate schedule and other provisions, the Renter may request a reservation by the method designated by the Company, specifying in advance the vehicle class, rental start date, pickup location, rental period, return location, driver, required equipment such as child seats, and other rental conditions (the “Rental Conditions”). The Company accepts reservations by telephone and email but shall not be liable for discrepancies between the reservation details and the actual circumstances. 

2. In principle, the Company shall accept reservation requests subject to the availability of its Vehicles. Unless the Company specifically agrees otherwise, the Renter shall pay the reservation deposit prescribed by the Company. 

Article 3 (Changes to Reservations) 

Before signing the vehicle rental agreement (the “Rental Agreement”), the Renter must obtain the Company’s prior consent to change the Rental Conditions specified in paragraph 1 of the preceding Article. 

  

Article 4 (Cancellation of Reservations) 

1. The Renter may cancel a reservation by the method prescribed by the Company. 2. Unless the Company specifically agrees otherwise, a reservation shall be deemed cancelled if the Renter has not begun the procedures for signing the Rental Agreement 1 hour or more after the reserved rental start time. 

3. In the cases described in the preceding two paragraphs, the Renter shall immediately pay the prescribed reservation cancellation fee. Upon receiving that fee, the Company shall refund the reservation deposit already received. 

4. If a reservation is cancelled or the Rental Agreement is not signed for reasons attributable to the Company, the Company shall refund the reservation deposit already received.

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5. If the Rental Agreement cannot be signed due to an accident, theft, non-return, recall, natural disaster or another reason attributable to neither the Renter nor the Company, the reservation shall be deemed cancelled. 

6. Except as provided in the Terms, neither the Company nor the Renter shall make any claim against the other because the Rental Agreement was not signed. 

Article 5 (Exemption from Liability) 

Except as provided in Article 4, neither the Company nor the Renter shall make any claim against the other because a reservation was cancelled or the Rental Agreement was not signed. 

Article 6 (Reservation Agents) 

1. The Renter may make a reservation through a travel agency or partner company handling reservations on the Company’s behalf (an “Agent”). 

2. A Renter who applies through an Agent under the preceding paragraph may request reservation changes or cancellation only through that Agent. Changes require the Company’s consent obtained through the Agent. 

  

Chapter 3 Rental 

Article 7 (Signing the Rental Agreement) 

1. The Renter shall specify the Rental Conditions under Article 2, paragraph 1, and the Company shall specify its rental conditions under the Terms and rate schedule, upon which the parties shall sign the Rental Agreement. This does not apply if the Renter or driver falls under any item of Article 8, paragraph 1 or 2. 

2. Upon signing the Rental Agreement, the Renter shall pay the rental charges specified in Article 10, paragraph 1. 

3. Under a notice issued by the Ministry of Land, Infrastructure, Transport and Tourism, the Company must record the driver’s name, address, licence type and licence number in its rental register and the rental certificate specified in Article 13, paragraph 1, or attach a copy of the licence. When signing the Rental Agreement, the Company shall therefore require the Renter to present and submit a copy of the licence of the driver designated by the Renter (the “Driver”). If the Renter is the Driver, the Renter shall present and submit a copy of their own licence; otherwise, the Renter shall present and submit a copy of the Driver’s licence. 

4. When signing the Rental Agreement, the Company may require the Renter and Driver to provide identification documents in addition to their driving licences and may copy those documents. 5. The Company shall require a mobile telephone number or other contact information for the Renter and Driver when signing the Rental Agreement. 

6. When signing the Rental Agreement, the Company may require payment of rental charges by cash, credit card or another method and may specify the payment method. 

Article 8 (Refusal to Sign the Rental Agreement) 

1. If the Renter or Driver falls under any of the following, the Rental Agreement cannot be signed,

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and the Company may cancel the reservation. (1) They do not hold the licence required to drive the Vehicle, or fail to present it or submit a copy to the Company. 

(2) They appear to be under the influence of alcohol. 

(3) They appear to show symptoms of intoxication from narcotics, stimulants, paint thinner or similar substances. (4) They intend to carry a child under six without a child seat. (5) If the Vehicle is a motorcycle, they have not held the appropriate licence for at least one year, 

or there are concerns about their driving proficiency even though they have held the licence for at least one year. 

(6) They are considered to be a member or associate of a designated organised crime group, an affiliated group or another antisocial organisation. 

(7) In connection with dealings with the Company, they act violently toward its employees or other associated persons, demand payment of costs beyond a reasonable scope, or use violent acts or language. 

(8) They damage the Company’s reputation or obstruct its business by spreading rumours, deception or intimidation. 

2. The Company may refuse to sign the Rental Agreement if the Renter or Driver falls under any of the following. 

(1) The Driver at the time of signing differs from the Driver specified in the reservation. (2) They fail to comply with the requirements of Article 7, paragraphs 4 to 6. 

(3) They have previously failed to pay rental charges or other amounts owed to the Company. 

(4) They have previously engaged in conduct listed in Article 17. (5) There has previously been a rental incident in which automobile insurance did not apply. (6) No vehicle is available for rental. 

(7) They do not meet other conditions prescribed by the Company. 

3. If a reservation has already been made in either of the preceding two cases, it shall be treated as cancelled. The Renter shall immediately pay the prescribed cancellation fee, upon receipt of which the Company shall refund the reservation deposit already received. 

  

Article 9 (Formation of the Rental Agreement) 

1. The Rental Agreement takes effect when the Renter pays the rental charges and the Company hands over the Vehicle. The reservation deposit already received shall be applied toward the rental charges. 

2. Handover shall take place at the rental start date and time and pickup location specified under Article 2, paragraph 1. 

 

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Article 10 (Rental Charges) 

1. Rental charges are the total of the following fees. The Company shall separately disclose each amount or its calculation basis. 

(1) Basic rental charge 

(2) Deductible waiver fee 

(3) Equipment rental fee 

(4) Vehicle delivery and collection fee 

(5) Other fees prescribed by the Company 

2. The basic charge shall follow the rates filed with the head of the local transport branch (the Land Transport Office of the Okinawa General Bureau) and in effect when the Vehicle is rented. If rates are revised after a reservation is completed under the Terms, the rates applicable at the time of reservation shall apply. 

  

  

Article 11 (Changes to Rental Conditions) 

1. After signing the Rental Agreement, the Renter must obtain the Company’s prior consent to change the Rental Conditions under Article 7, paragraph 1. 

2. The Company may refuse a change that would interfere with its rental operations. 

  

Article 12 (Inspection, Maintenance and Confirmation) 

1. The Company shall rent out Vehicles that have undergone the inspections and necessary maintenance required by Article 47-2 (daily inspection and maintenance) and Article 48 (periodic inspection and maintenance) of the Road Transport Vehicle Act. 

2. The Renter or Driver shall confirm that the inspections and maintenance have been performed, inspect the exterior and equipment using the Company’s checklist, and confirm that the Vehicle has no maintenance defects and meets the Rental Conditions. 

3. If that check reveals maintenance defects, the Company shall immediately carry out the necessary maintenance or other measures. 

4. The Renter or Driver is responsible for correctly installing child seats. The Company assumes no responsibility for their installation. 

Article 13 (Issue and Carrying of the Rental Certificate) 

1. When handing over the Vehicle, the Company shall give the Renter or Driver a rental certificate containing the particulars prescribed by the head of the local transport branch. 

2. From receipt of the Vehicle until its return to the Company (the “Period of Use”), the Renter or Driver must carry the rental certificate issued under the preceding paragraph. 

3. If the rental certificate is lost, the Renter or Driver shall immediately notify the Company and follow its instructions.

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4. The Renter or Driver shall return the rental certificate together with the Vehicle. 

  

Chapter 4 Use 

Article 14 (Duty of Care) 

During the Period of Use, the Renter or Driver shall use and safeguard the Vehicle with the care of a prudent manager. 

Article 15 (Daily Inspection) 

Before each day’s use, the Renter or Driver must inspect the Vehicle and perform necessary maintenance under Article 47-2 (daily inspection and maintenance) of the Road Transport Vehicle Act. 

  

Article 16 (Prohibited Acts) 

The Renter or Driver must not do any of the following during the Period of Use. (1) Use the Vehicle for a motor transport business or similar purpose without the Company’s consent and the permits required under the Road Transport Act. 

(2) Use the Vehicle for an unauthorised purpose or allow anyone other than the Driver named on the rental certificate under Article 13 or a person approved by the Company to drive it. 

(3) Sublet the Vehicle, provide it as security, or otherwise infringe the Company’s rights. 

(4) Forge or alter the registration or number plates, modify or remodel the Vehicle, or otherwise change its original condition. 

(5) Use the Vehicle for tests or competitions, or to tow or push another vehicle, without the Company’s consent. 

(6) Use the Vehicle in violation of laws, public order or good morals. 

(7) Drive under the influence of alcohol. 

(8) Take out damage insurance for the Vehicle without the Company’s consent. (9) Take the Vehicle outside Japan. 

（10) Use the Vehicle for filming, events or similar purposes without the Company’s consent. (11) If the Vehicle is a motorcycle, carry2 people on it. 

（12) Otherwise violate the Rental Conditions under Article 7. 

Article 17 (Illegal Parking) 

1. If the Vehicle is parked illegally under the Road Traffic Act during the Period of Use, the Renter or Driver shall report to the police station with jurisdiction, immediately pay the fines and other charges, and bear all related towing, storage and collection costs.

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2. On receiving police notification of an unattended parking violation, the Company shall instruct the Renter or Driver to move the Vehicle promptly and report to the police station with jurisdiction to resolve the violation by the end of the rental period or the time specified by the Company. The Renter or Driver shall comply. If the police have moved the Vehicle, the Company may, at its discretion, collect it directly from the police. 

3. If illegal parking by the Renter or Driver causes the rental period to be exceeded, the Renter shall pay additional rental charges for the excess period. 

4. After giving the instructions under paragraph 2, the Company may check how the violation has been resolved using the traffic violation notice, payment slip, receipt or similar documents. If it remains unresolved, the Company shall repeat its instructions until resolution. If the Renter or Driver fails to comply, the Company may terminate the Rental Agreement without notice or demand and require immediate return of the Vehicle. It may also require the Renter or Driver to personally sign the prescribed acknowledgement (the “Acknowledgement”) admitting the unattended parking violation and agreeing to appear before the police or other authorities and undergo the legal procedures as the offender. The Renter or Driver shall comply. 

5. Where necessary, the Company may cooperate with the police in pursuing the Renter’s or Driver’s liability for the parking violation, including by submitting the Acknowledgement, rental certificate and other documents containing personal information. It may also submit the statement of explanation under Article 51-4, paragraph 6 of the Road Traffic Act, the Acknowledgement and rental certificate to the Public Safety Commission, report the facts and take other necessary measures. 

6. If the Company pays an unattended parking penalty ordered under Article 51-4, paragraph 4 of the Road Traffic Act, or incurs costs locating the Renter or Driver or moving, storing or collecting the Vehicle, the Renter or Driver shall reimburse the penalty and those costs by the deadline specified by the Company. If the Renter or Driver has reimbursed the penalty and the payment order is subsequently revoked, for example because the offender pays the traffic fine or is prosecuted, the Company shall return any refunded penalty amount to the Renter or Driver. 

7. If the Company receives the payment order referred to above, or the Renter or Driver fails to pay the amount claimed by the specified deadline, the Company may refuse future rentals to them. 

Chapter 5 Return 

Article 18 (Responsibility for Return) 

1. The Renter or Driver shall return the Vehicle and equipment to the Company by the end of the rental period at the designated return location, or at the revised location if it has been changed under Article 11, paragraph 1.

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2. Unless the failure is caused by a natural disaster or other force majeure, the Renter or Driver shall pay an amount equivalent to the rental charges from expiry of the rental period until the Vehicle and equipment are returned. The Renter shall also compensate the Company for all losses resulting from the breach. 

3. If a natural disaster or other force majeure prevents timely return of the Vehicle and equipment, the Renter or Driver shall not be liable for resulting losses to the Company, but shall immediately contact the Company and follow its instructions. 

Article 19 (Checks on Return) 

1. The Renter or Driver shall replenish the fuel and return the Vehicle and equipment in the Company’s presence in the condition at handover, except for normal wear and deterioration. Instead of refuelling, the corresponding fuel charge may be paid as provided in Article 21, paragraph 2. 

2. On return, the Renter or Driver shall check that no belongings of the Renter, Driver or passengers remain in the Vehicle. The Company assumes no responsibility for safekeeping or otherwise handling items left behind after return. 

Article 20 (Charges for Rental Extensions) 

1. If the rental period is extended under Article 11, paragraph 1, the Renter or Driver shall pay the total of the following amounts (the “Extension Charges”) when returning the Vehicle. 

(1) The difference between the rental charges corresponding to the extended rental period and the amount of the original rental-period charges plus the Company’s prescribed excess-time charges, and the rental charges already paid. 

(2) If the Renter joined the deductible waiver programme when signing the Rental Agreement, the difference between the waiver fee for the extended rental period and the fee already paid. 

2. If unavoidable circumstances require an extension or a change of return location, the Renter or Driver must contact the pickup office and obtain approval before the return deadline. If the Vehicle is returned late without approval, the Renter shall pay a penalty of JPY 100,000 in addition to the Extension Charges. 

Article 21 (Settlement) 

1. At return, the Renter or Driver shall immediately pay any unsettled amounts, including Extension Charges and penalties for changing the return location (the “Outstanding Charges”). 

2. If fuel has not been replenished on return, the Renter or Driver shall immediately pay the amount calculated from the distance travelled during the Period of Use using the Company’s conversion table (the “Fuel Settlement Charge”).

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Article 22 (Failure to Return the Vehicle) 

1. If the Renter or Driver fails to return the Vehicle and equipment at the designated location after the rental period ends and does not comply with the Company’s demand for return, or the Vehicle or equipment is otherwise considered unreturned, the Company shall take civil and criminal legal action. 

2. In that case, the Company shall take necessary measures to locate the Vehicle and equipment, including inquiries with the Renter’s or Driver’s family, relatives, employer or other associates and activation of a vehicle location system. 

3. In the case under paragraph 1, the Renter or Driver shall pay an amount equivalent to the rental charges from expiry of the rental period until recovery of the Vehicle and equipment, and shall compensate the Company under Article 27 for its losses, including the costs of locating and recovering the Vehicle and locating the Renter or Driver. 

4. If the Vehicle has not been returned for three days or more from the rental expiry date and the Renter or Driver cannot be contacted, the Company shall deem the Vehicle stolen by the Renter or Driver and file a theft report with the police station having jurisdiction. 

Chapter 6 Breakdown, Accident and Theft 

Article 23 (Discovery of a Breakdown) 

1. If an abnormality or breakdown is discovered during the Period of Use, the Renter or Driver shall immediately stop driving, contact the Company and follow its instructions. 2. If the abnormality or breakdown is caused by the Renter’s or Driver’s intentional act or negligence, they shall compensate the Company under Article 27, including vehicle collection and repair costs. 3. If the breakdown results from a defect existing before rental, the Company shall provide a replacement Vehicle. 

4. If the Renter does not accept the replacement Vehicle or the Company cannot provide one, the Rental Agreement shall end. The Company shall refund the rental and deductible waiver fees already received, less the fees corresponding to the period from handover until termination. 

  

Article 24 (Accidents) 

1. If an accident involving the Vehicle occurs during the Period of Use, the Renter or Driver shall immediately stop driving and, regardless of the severity, take the legally required measures and the following steps. 

(1) Immediately report the accident circumstances to the Company and follow its instructions. 

(2) Unless the Company approves otherwise, any repairs carried out under those instructions must be performed by the Company or its designated workshop.

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(3) Cooperate with investigations by the Company and its insurer and promptly submit the documents and other materials requested by the Company. 

(4) Obtain the Company’s prior consent before reaching a settlement or other agreement with the other party. 

2. In addition to taking the above measures, the Renter or Driver shall be responsible for handling and resolving the accident. 

3. The Company shall advise the Renter or Driver on handling the accident and cooperate in its resolution. 

Article 25 (Theft) 

If the Vehicle is stolen or otherwise damaged during the Period of Use, the Renter or Driver shall take the following steps. 

(1) Immediately report the incident to the nearest police authority. 

(2) Immediately report the loss or damage to the Company and follow its instructions. 

(3) Cooperate with investigations by the Company and its insurer into the theft or other damage, and promptly submit the documents and other materials requested by the Company. 

Article 26 (Termination Due to Unavailability of the Vehicle) 

1. If an accident, theft or other event (an “Incident”) makes the Vehicle unusable during the Period of Use, including where it no longer meets statutory standards under the Road Transport Vehicle Act or other laws, the Rental Agreement shall end. The Renter or Driver shall immediately return the Vehicle and equipment under Chapter 5. 

2. In that case, the Renter shall immediately pay any Outstanding Charges or Fuel Settlement Charge under Chapter 5 and compensate the Company under Article 27 for its losses, including collection and repair costs. The Company shall not refund rental or deductible waiver fees already received. 

3. If the Incident is attributable to none of the Renter, Driver or Company, the Company shall refund the rental and deductible waiver fees already received, less those corresponding to the period from handover until termination. 

4. Apart from the measures provided in this Article, the Renter or Driver may make no other claim against the Company for losses caused by inability to use the Vehicle. 

Chapter 7 Damages and Compensation 

Article 27 (Damages and Loss-of-Use Charges) 

1. The Renter or Driver shall compensate third parties or the Company for damage they cause during the Period of Use, except where the cause is attributable to neither the Renter nor the Driver. 

2. Among the Company’s losses referred to above, where an accident, theft or a cause attributable to the Renter or Driver

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results in breakdown, soiling, odours or similar conditions that prevent use of the Vehicle or equipment, the Renter or Driver shall pay compensation to the Company in the form of the separately prescribed Non-Operation Charge (NOC). 

3. If the Renter or Driver causes an accident in violation of the prohibition on drink-driving in Article 16, item 7, no exemption from liability shall apply for any reason, and they shall pay the Company a penalty of JPY 300,000. They shall separately compensate any loss the Company suffers as a result of the violation. 

  

Article 28 (Insurance) 

１．If an accident involving the Vehicle occurs during the Period of Use, insurance benefits shall be paid under the Company’s vehicle insurance policy within the limits specified below (the “Coverage Limits”). If a separate insurance policy held by the Renter or user can compensate the accident, that policy shall apply before the Company’s vehicle insurance. 

[Coverage Limits] 

① Bodily injury liability: per1 person, unlimited (including compulsory automobile liability insurance benefits). ② Property damage liability: per1 accident, unlimited (deductible: 10 × JPY 10,000). 

③ Passenger accident insurance: per1 person, 500 × JPY 10,000 

2. No benefits under paragraph 1 shall be paid where an exclusion under the insurance policy applies. 3. The Renter or Driver shall bear in full any uninsured loss and any loss exceeding the Coverage Limits. 

4. If the Company pays damages that the Renter or Driver should bear, the Renter or Driver shall immediately reimburse the Company. 

5. The deductibles under paragraph 1 or 2 shall be borne by the Renter or Driver. However, the Company shall bear them if the Renter joined and paid for the deductible waiver programme when signing the Rental Agreement and none of the following applies: an accident not reported to the police and the Company; an accident for which insurance benefits are not paid; an accident occurring after handover in circumstances falling under Article 8, paragraph 1, items 1 to 4, or any item of Article 16; or an accident occurring during an unauthorised rental extension. 

6. Negligence while driving off public roads, such as on a circuit, on rough roads or in motor races, and negligence involving reckless driving may be excluded from insurance coverage. The Renter or Driver may therefore be required to bear the full cost. 

Chapter 8 Termination 

Article 29 (Termination by the Company) 

1. If the Renter or Driver breaches the Terms during the Period of Use or falls under any item of Article 8, paragraph 1 or 2, the Company may terminate the Rental Agreement without demand and require return of the Vehicle. In that case,

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the Renter or Driver shall immediately return the Vehicle and equipment under Chapter 5 and pay any Outstanding Charges or Fuel Settlement Charge. 

2. In that case, the Company shall not refund any rental charges, deductible waiver fees or other amounts already received. 

Article 30 (Termination by Agreement) 

1. Even during the Period of Use, the Renter may terminate the Rental Agreement with the Company’s consent and payment of the separately prescribed termination fee. The Company shall refund rental and deductible waiver fees already received, less those corresponding to the period from handover until return. 

2. The Renter shall pay the Company’s prescribed termination fee when terminating under the preceding paragraph. 3. In addition to that fee, the Renter or Driver shall immediately pay any Outstanding Charges or Fuel Settlement Charge under Article 21. 

Chapter 9 Miscellaneous 

Article 31 (Set-off) 

The Company may at any time set off a monetary obligation it owes the Renter or Driver under the Terms against a monetary obligation they owe the Company. 

  

Article 32 (Consumption Tax) 

The Renter or Driver shall pay the Company the consumption tax, including local consumption tax, levied on transactions under the Terms. 

Article 33 (Late Payment Damages) 

If the Renter, Driver or Company fails to fulfil a monetary obligation under the Terms, the defaulting party shall pay the other party late payment damages at an annual rate of 14.6%. 

Article 34 (Detailed Rules) 

1. The Company may establish separate detailed rules, which shall have the same effect as the Terms. 

2. The Company shall display any separate detailed rules at its rental offices and include them in its brochures, rate schedules and similar materials. The same applies to amendments. 

Article 35 (Agreed Jurisdiction) 

Any dispute over rights and obligations under the Terms shall be subject to the exclusive agreed jurisdiction at first instance of the district or summary court having jurisdiction over the Company’s head office, rental office or pickup location.

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Article 36 (Supplementary Provision) 

These Terms take effect on the date permission is granted. 

End 

Appendix 

[Reservation Cancellation Fees] 

• Days before the reserved rental date: 7 days, during business hours: free. 

• Days before the reserved rental date: 6 to 3 days, during business hours: rental charges × 20% 

• Days before the reserved rental date: 2 days or the preceding day, during business hours: rental charges × 30% 

• On the reserved rental date: rental charges × 50% 

※18 :00 or later: cancellation is treated as made on the following day. 

[Non-Operation Charges (NOC)]  

① Vehicle 

• If the Vehicle is not driven back to the scheduled return location:100,000 yen. • If the Vehicle is driven back to the scheduled return location:50,000 yen. ② Equipment 

• If unusable: replacement purchase price × 75% 

• If repairs are required: number of repair days × daily rental rate of the item ×50% 

[Early Termination Fee] 

(Basic charge for the rental period specified in the Rental Agreement) − (basic charge for the period from handover until return upon termination) ×50％ 

[Handling of Personal Information] 

1. The Company collects and uses the Renter’s or Driver’s personal information for the following purposes. (1) To fulfil the obligations imposed as conditions of its car rental business licence, such as preparing rental certificates when signing Rental Agreements. 

(2) To provide vehicle rental and related services to the Renter or Driver. (3) To verify their identity and carry out screening. 

(4) To inform the Renter or Driver, by promotional mail, email or other means, about rental vehicles, used vehicles, other products and services offered by the Company, and events and campaigns. 

(5) To conduct surveys of the Renter or Driver for planning and developing the Company’s products and services or considering measures to improve customer satisfaction. 

(6) To aggregate and analyse personal information and produce statistical data in a form that cannot identify individuals. 

2. If the Company collects the Renter’s or Driver’s personal information for a purpose not listed above, it shall state that purpose in advance. 

End