- All
- Questions about terms of use
- Questions about reservations
- Questions about use
- Questions about picking up your car
- Questions about returning the car
- Payment Questions
- Questions about vehicles and options
- Questions about insurance and compensation systems
- Regarding lost items
Reservations can also be made by people other than the user. However, please confirm with the driver in advance before making a reservation.
Reservations can be made up to six months in advance. However, if you are in a hurry, we can accommodate you if you make the reservation up to 30 minutes before your intended use.*
*Some stores do not accept reservations more than 30 minutes in advance.
*If you wish to depart within 30 minutes of opening on the day, please make your reservation at least 30 minutes before closing time the previous day.
If there is availability on the day, you can rent it immediately. However, we recommend that you make a reservation in advance, as we may be fully booked and unable to rent it on the day.
Yes, you can. If you need to cancel your reservation, please contact us as soon as possible. When canceling or changing your reservation, please have the "reservation number" obtained when you made the reservation and the "email address you entered when making the reservation" ready.
When making changes to your reservation, please prepare in advance the "reservation number" obtained when you made the reservation and the "email address entered when making the reservation."
If you cancel your reservation for personal reasons, we will charge you a cancellation fee as specified by our company.
If you cancel your reservation 7 days or more before the reservation, there will be no cancellation fee. If you cancel your reservation 6 days or less before the scheduled boarding date, a cancellation fee will be charged.
The rental period is up to one month.
It is not possible to specify. We only sell automatic transmission vehicles.
All rental cars at Gyōkyō Rental Car are non-smoking.
If you cannot make it to your reserved time on the day, please contact the store. If we do not hear from you within one hour of the scheduled departure time, we will assume that your reservation has been canceled and you may not be able to use the reserved vehicle.